Refund policy

Refund Policy Last updated: July 1, 2026 "We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.". ELIGIBILITY To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. FRAGRANCES & PERSONAL CARE ITEMS Due to the nature of fragrance products, we can only accept returns on items that are unopened and in their original sealed packaging. Once a fragrance has been opened or used, it cannot be returned for hygiene and safety reasons. HOW TO START A RETURN To start a return, contact us at TerriBrizzolara2026@outlook.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Return address: 3601 S Dallas St, Unit 13333 Aurora, CO 80014 United States DAMAGES AND ISSUES Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. NON-RETURNABLE ITEMS The following items cannot be returned: - Opened or used fragrances and personal care products - Perishable goods - Custom or personalized products - Hazardous materials or flammable liquids - Sale items and gift cards EXCHANGES The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. EU CUSTOMERS — 14-DAY COOLING OFF PERIOD Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. Opened fragrance products are excluded from this right under EU Directive 2011/83/EU (Article 16(e) — goods liable to deteriorate or expire rapidly, or sealed goods which are not suitable for return due to health protection or hygiene reasons). REFUNDS We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved, please contact us at TerriBrizzolara2026@outlook.com.